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Deliveries

Standard
  • 5 Working Days FREE when you spend over £100
Priority
  • 3 Working Days £4.95
  • Next Working Day £6.99


Free Next Day Delivery
  • These orders are dispatched on a best endeavours basis. 95% of all orders during a special order periods are delivered on the next working day.


Despatch time for Premium and Priority options
  • Orders are despatched same day if placed before 4.00pm Monday to Friday
  • Orders placed after 4.00pm Monday to Thursday will despatch the following working day
  • Orders placed after 4.00pm on Friday will despatch Monday
  • Orders placed anytime on Saturday or Sunday will despatch Monday


Text message on despatch
  • Enter your mobile phone number when ordering and we will text you when your order has been despatched


Courier delivery for all orders
  • Delivery will be between 8am and 6.00pm - Monday to Friday
  • Somebody will be required to be present to accept the delivery


International delivery
  • We only deliver to the UK


Alternative delivery addresses
  • We can deliver to an alternative address (your work for example)


Oversize / Overweight Items
  • An additional delivery charge may be necessary. If this is the case we will contact you before proceeding with your order


Exceptions and restrictions
  • Delivery to Isle of Wight, Isle of Man & the Isle of Skye can take up to a week. This is also the case in some areas of Scotland
  • Delivery to Northern Ireland, Isle of Wight, Isle of Man & the Isle of Skye is charged at £14.95 +Vat
  • We are unable to deliver to the Channel Islands, Southern Ireland or BFPO addresses


Missed deliveries
  • The courier will attempt 2 deliveries on consecutive working days
  • If you are not available to accept the delivery you may collect it from the local depot for up to 5 days
  • After 5 days your order will be returned to us and we will refund you minus the delivery charge


Questions about deliveries
  • For all other queries please email us or call our Customer Services on 0114 292 2930. Our lines are open Monday to Friday 9am – 4:30pm.


Please Note: We may temporarily remove expedited delivery options due to bad weather or when courier network delays are expected.

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